100% Money Back Guarantee is exercised as statutory withdrawal rights within 14 days after delivery and is available to all items sold and all customers!
Free Returns are available only for items which are sold at full price; and for shipping addresses in European Union (excluding EU Outermost Regions and Overseas Countries and Territories), Switzerland, Norway, Iceland, Turkey, USA (excluding US insular territories), Canada, Russia, Ukraine, Belarus, Kazakhstan, Australia, New Zealand, Hong Kong, Taiwan, Japan, Singapore, UAE, Israel, Mexico, South Korea.
Free Returns to be exercised either by prepaid by Seller drop-off/pick-up service at locations where it is available, or by a customer shipping goods back to the Seller by most economical postal tariff, either as a small packet or as an ordinary postal parcel, whatever is cheaper, and is entitled to get reimbursed for the postal charges upon presentation of postal receipt and receiving of a shipment.
Free Returns options should be exercised from the country and region of an original shipping address.
A customer will be advised on Free Return exercise options upon informing Seller about the customer’s decision to withdraw from the contract.
If a customer is entitled to a Free Returns options, but a customer used on his own transportation option, other than specified above, a customer is entitled to a reimbursement of incurred transportation costs, upon presentation of a receipt, confirming expenses, not more than the amount of applicable most economical postal tariff.
Pick-up of returned goods currently is available Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, France, Finland, Germany, Hungary, Ireland, Italy, Luxembourg, the Netherlands, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom; some remote parts of these countries are not served.
A customer may use an option of Pick-up of returned goods for returns which do not qualify for Free Returns option, and in this case, an amount of delivery charge originally charged to a customer will be deducted as a charge for return transportation and be deducted from a refund amount that is paid back to a customer. A customer will be advised on an exercise of Pick-up of returned goods option upon contacting the Seller about customer’s decision on exercising a right of return,
The customer should avoid using UPS, DHL, FedEx, TNT, and similar service when undertaking transportation of returned goods from beyond of European Union. If the Seller received returned goods shipped from beyond of EU using these services, the Seller may deduct from a refund amount, for which a customer entitled, mandatory direct costs charged to the Seller by the said services upon importation of returned goods, like a fee for using temporary storage of goods place prior customs clearance, a fee for using guarantee in relation to entrance summary customs declaration and for a temporary storage, a fee for handing over import documentation, and similar.
Customer’s statutory withdrawal rights are described HERE.
The template for execution of statutory withdrawal rights can be downloaded HERE.